Support

We’re a small team, usually the same person who built the feature will answer your email.

Contact

Response time: within 1 Australian business day for Pro and Agency plans; within 2 business days for Starter.

Common questions

How do I connect an ad platform?

Go to Settings → Integrations and follow the per- platform connection flow. Meta and Google require OAuth; Klaviyo, TikTok, and Pinterest use API keys you can paste in.

My data looks out of date.

Manny syncs every 24 hours by default. Hit the Sync now button on the dashboard to trigger an immediate refresh. Go to Settings → Sync schedule to adjust cadence.

How do I cancel or change my plan?

If you installed via Shopify, manage your subscription from Settings → Apps and sales channels inside your Shopify admin. Direct-signup customers can manage billing from Settings → Billing inside Manny.

I uninstalled. Is my data deleted?

Yes. Uninstalling triggers a soft delete immediately, and Shopify fires a shop/redact webhook 48 hours later that hard-deletes all of your data from Manny.

Reporting a security issue

Please email hello@manny-app.com with “Security” in the subject line. We will acknowledge within 24 hours.